Frequently Asked Question
My Tenant did not receive the screening email
Last Updated 10 years ago
Our system automatically emails to your tenant. Your tenant should check his/her spam account if not received. Please copy and past the the content below and email to your tenant . (Listed below is same content your tenant received)
Dear ,
A request for your background information is being requested for consideration in leasing the property at:
Dear ,
A request for your background information is being requested for consideration in leasing the property at:
To aid in the screening process, the property has requested access to your credit and criminal history.
If you already have an account, please login at https://tsr.mysmartmove.com/. (to accept the screening)
If you do not have an account: click on please login at https://tsr.mysmartmove.com/. (create an account under I am a renter)
Thanks for using Tenant Screening Report,
If you are having any problems or need our help please submit a ticket on
https://tenantscreeningreport.supportsystem.com/
and we will do our best to help you, alternative please check the FAQs on our support system.
Tenant Screening Report
Customer Care Team
www.tenantscreeningreport.com
If you already have an account, please login at https://tsr.mysmartmove.com/. (to accept the screening)
If you do not have an account: click on please login at https://tsr.mysmartmove.com/. (create an account under I am a renter)
Thanks for using Tenant Screening Report,
If you are having any problems or need our help please submit a ticket on
https://tenantscreeningreport.supportsystem.com/
and we will do our best to help you, alternative please check the FAQs on our support system.
Tenant Screening Report
Customer Care Team
www.tenantscreeningreport.com