Frequently Asked Question

Can I get a refund?
Last Updated 6 years ago

Unfortunately, the Tenant Screening Report enforces a no refund policy. Every search that is processed through our systems incurs fixed and variable costs for our organization regardless of the results of the search.
The no refund policy includes but is not limited to:

Mistakes or erroneous information provided by the user on the order form as submitted after the user has confirmed the information and acknowledged the terms
-All searches- Even if your criminal record search results in "No records found" or a record has incorrect information

Due to the variations in coverage across state and county jurisdictions, strongly encourages user to review the sources before completing the order. cannot be held responsible for records that are not included in our coverage.

Thank you

Tenant Screening Report
Customer Service

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